STORE POLICY
Returns & Complaints
We hope you love your purchase, but if something isn't right, we're here to help.
Returns Policy
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We accept returns within 14 days of receiving your order.
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Products must be unused, unopened, and in their original packaging and condition to be eligible for a return.
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For hygiene reasons, we cannot accept returns of opened or used products.
If your return is accepted, a return shipping fee of 100 SEK will be deducted from your refund.
To initiate a return, please contact us at info@guneyandstem.com with your order number and reason for return. We will guide you through the return process.
Damaged or Incorrect Items
If your product arrives damaged or you received the wrong item, please contact us at info@guneyandstem.com within 7 days of delivery. Include clear photos of the issue, and we will work quickly to resolve it.
Complaints
We take quality and customer satisfaction seriously. If you have any concerns or complaints about your order or experience, please email us at info@guneyandstem.com — we’re here to help and will respond as soon as possible.